Process and Delivery Notice

As mentioned in the section ” What is a Cuba tourist Visa” on the home/main page and in our terms and conditions, we offer three alternatives for processing your Cuba Tourist Card. Please note that you, the customer, fill out your Cuba Tourist Cards. What you fill in online is what gets printed, and there is no interference from our side(Cubavisa.uk). Please check before proceeding to a payment that all details are correct and per your passport. We do not accept liability for any typos or mistakes when you fill out your application online. 

Once you complete the payment online, you will receive an automated confirmation email with your details. From time to time, we do random checks, and if any obvious mistake is spotted, we will contact you to ask about the same; please note that this is not regular, and by no means are we liable for any mistakes you made from your side.

 Please check your confirmation email and let us know if there are any mistakes; we may be able to change that for you if prompted soon enough. 

Your application will appear on a system queued to the service requested; we aim to provide you with quick and efficient service to process and post Your Cuba Tourist Cards. If you opt to have an office collection, please check with us before you arrive, and we will be more than happy to confirm a time for collection. We use only Royal Mail, First Class Signed For, Special Next Day Delivery. 

We will email you when we dispatch your document or when ready for office collection. Please note that you are responsible for emails arriving in your inbox; please add us to your contacts email list for emails to come smoothly.

If you choose Special Delivery, we will email your Royal Mail Tracking Number, allowing you to check online where your documents are and the delivery status. 

Royal Mail Special Delivery is a safer option, but please note that due to the current strikes by the CWU, next-day delivery may not always be the case. You will, however, have tracking details to see where documents are during the postage process.

We keep records of postage taking place; once the Cuba tourist visa leaves, our office is entirely Royal’s Mail duty to deliver this to your specified address. If any questions, please do not hesitate to contact us at [email protected]. Thank you for your preference.