Other Useful Information
Frequently Asked Questions:
1. Do I need to send my passport to you? No, you don’t. All you have to do is add your details as per passport. This includes Name(s) Middle Name(s) and Surname(s). if this information is not correct, your tourist card will not be valid. 2. I am not a British Citizen, can I still apply? We currently can issue Cuban Tourist Cards to passport holders of the following countries: UK, EU, USA, CANADA, AUSTRALIA AND NEW ZEALAND only. For any other countries, please contact the nearest Cuban Consulate or check with your local Tour Operator. 3. I have booked a Casa Particular (Private house), can I still apply to you? Yes, you can. Simply add the address of your Casa into the application and that will be all. Please note that you will need to add just the first-night stay in Cuba. Make sure to print your Casa reservation confirmation and take it with you to Cuba as immigration will request to see this upon arrival. 4. I have made a mistake when filling up the form, what can I do? We would always like to help you; timing is paramount here. If you just applied and realised, chances are we wouldn’t have issued your tourist card yet, so please contact us ASAP once this happens. However, if you have received your Tourist Card at home and the mistake is spotted it's quite likely that you will have to get a new one. Feel free to contact us if uncertain. 5. Do you sell Multiple Entry Tourist Cards? No, we don’t. You will need to get a Tourist Card for each time that you enter Cuba. Cuban Tourist Cards are valid for 1 entry and 1 exit with a maximum of 30 days in Cuba. You can extend your stay as a Tourist (local fee required) for a maximum of 30 more days, giving you a total of 60 days in Cuba as a tourist.This extension will have to be requested locally with a fee at your nearest Immigration police. 6. I am travelling in a very short time, How quick can you provide me with a Tourist Card? You could get issued the Same Day if applied before 3:00 PM. Posting it by Royal Mail Special Delivery will take an extra day to arrive at you. Also if you wish to pick it up yourself or send a Courier, you will also be able to do this, just Contact us to arrange so. 7. I am travelling directly from USA to Cuba, can I get my Cuban Tourist Card in UK. Unfortunately not. You will need to check with your USA airline provider or Cruise company for more information as how to get your Cuban Tourist Card from the USA. Click Here for more: FAQ's page
8. Do you need a Visa to go to Cuba from UK? Yes, you do. Adults, children and infants require a Cuban Toursit Cards if you wish to holiday in Cuba. Your passport should be valid for at least two months from your return date for British Citizens, all other nations require a minimum of 6 months left of your passports from your return date. A Cuban Tourist Visa is valid for 1 entry and 1 exit, allowing you to stay up to 30 consecutive days in Cuba from arrival. You can also extend you stay for another 30 days once in Cuba by visiting your nearest immigration police in Cuba. This Tourist cards are a physical document and have to be posted to you, no electronic version or copy will be valid to show on departure. Call us for more information. 9. My holidays is been moved dates or cancel, what should I do on regards of my Tourist Card? Your Cuban Tourist Cards are valid for a year, so if you moved your holiday for March 2018 per say, your tourist cards are still valid. If you or your tour operator have cancelled your holiday you will need to claim the money through your Travel Insurance, we, unfortunately, can not offer a refund as this is physical documents printed with your details and it's only you who can use them. 10. I have booked a TUI Cruise, can I apply for my Cuban Visa with you? As long as your cruise does not go to Cuba directly after a stop in any USA port, yes we can. If your cruise does originate or goes via the USA before arriving to Cuba, please contact your Cruise company for more information, it is likely that you might have to buy a Cuban Tourist Card from a local provider in the USA. 11. I have got a Thomas Cook holiday, can I buy a Tourist Card from you? Yes, indeed you can. We can only process tourist cards for UK, EU and a few other countries. 12. Your tourist cards are cheaper than the one in the Cuban Consulate directly, is it the same? Our Tourist Cards are 100% guaranteed and they are the same, as long as you are travelling for Holiday making purposes and not travelling via or from the USA. Our process is much moreAny other type of visa you will have to apply directly from the Cuban Consulate, nowadays they attend by post only.
Travel or Medical Insurance? What do I need?
Medical Insurance is what Cuba ask its visitors to have before they arrive. It’s worth to mention that Travel Insurance is highly recommended making sure it does come with medical cover….. read more
Travelling via or from the USA to Cuba
Please read the communication that the Cuban Consulate has issued about travelling via or from the USA to Cuba (For UK travellers)….. read more
Countries exempt of a Tourist Card:
There are a few nations that do not require a tourist card….. read more
Process and Delivery Notice
As mentioned on section " What is a Cuba tourist Visa" on the home/main page and in our terms and conditions, we do offer 3 alternatives for you to process your Cuba Tourist Card. Its important to emphasize no human action is taken from OUR side when filling out your Cuba Tourist Cards, what you fill online is what gets printed on your Tourist card by our automated system, it's important to check properly before you proceed to payment that all details are correct as per passport. We do not accept any liability for any typos or mistakes when you filled this online. From time to time we do random checks and if any obvious mistake is spotted, we will contact you asking about the same, please note that this is not regular and by no means we are liable for any mistakes from your side. Once you completed your application online, an automated email will be sent to you, with the information that you provided on our online form. Please Check and let us know if any mistakes, we may be able to change that for you if prompted soon enough. Your application will appear on a system, being queued accordingly to the service requested, we aim to provide you with a quick and efficient service to process and post Your Cuba Tourist Cards. If you opt to have an office collection, please check with us before you arrive, we will be more than happy to confirm a time for collection. We use only Royal Mail, First Class, Special Next Day Delivery and International Track and Signed. We will email you when we dispatch your document or when ready for office collection. if you choose Special Delivery we will email your Royal Mail Tracking Number allowing you to check online where your documents are and status of your delivery. We do keep records of postage taken place, once the Cuba tourist visa leaves our office is entirely Royal's Mail duty to deliver this to your designated address. if any questions please do not hesitate to contact us at email@example.com. Thank you for your preference.
Terms and Conditions
For Our full terms and conditions please click here