Frequently Asked Questions

Do you offer office collection?

We have opened Office-Collection for customers who are travelling within four days. Just apply online and choose the nearest available travel date on the application online (Departure date – Page 3 – Cuba Visa). Continue the application as usual. Once you complete payment, you will receive a confirmation email from [email protected], and please reply to this email telling us who will come to our office to collect your tourist card(s). Our address is close to Oval Tube Station in London.

How can I apply for a Cuba visa?

To apply for Cuba Visa,

1. You can fill out our online application form. You will need your passport information. Your passport has been valid for two months after your return date, although we recommend having it longer if you need to change your travel dates.

2. Complete online payment.

3. Receive your tourist cards at your home address and travel to Cuba.

Do I need a Visa and a Tourist Card?

If you travel to Cuba as a tourist, you will only need a Cuban Tourist Card.

The information provided by the FCO Travel to Cuba page does mention that you can get a tourist card from: https://visasonline.cubaminrex.cu/en, which currently is not fully working and has created confusion for some travellers. You only need a Tourist card that you can get with us or with the Cuban Consulate.

Can an Indian citizen apply for a Cuban Tourist Card through you?

Yes, you can. Apply online and we will post your Cuban Tourist Card to a UK address.

Do you sell travel insurance that is Pandemic friendly and Covers Cuba?

You can purchase your travel insurance from an insurance provider of your preference. We do recommend Staysure.

If you buy travel insurance from other companies, please check that they do Cover Cuba and are Pandemic (Covid) friendly.

Annual travel insurances are normally better valued than single trips.

How do I fill in the Advance Passenger Information form online?

If you are travelling to Cuba from 1st January 2022, you must fill in the Advance Passenger Information online. You can do this up to 72 hrs before your flight. Please note that this is not the same form for a Cuba Visa, but the Traveller Declaration Forms that you had to fill in in a paper format before you arrived in Cuba now will have to be done electronically.

To fill in your Advance Passenger Information, please visit https://dviajeros.mitrans.gob.cu/inicio and choose your corresponding language.

Who is flying to Cuba now, and what do you do when you arrive in Havana?

Airlines like Iberia/BA, Air France, Air Europa, and TUI have flights travelling to Cuba.

Please follow the FCO travel to Cuba page for up to date information on requirements.

My Travel Dates have changed; what do I need to do now?

Our tourist cards are valid to travel even if your dates change. Reply to your confirmation email with your new dates or new accommodation details if applicable, and we will update our back system for you. You will not need to apply for new tourist cards if your passport is still valid and you are not passing via the USA.

How do I pay with a Debit / Credit card?

It is pretty simple. After step 5 on your Cuba Visa Online Application Form, you will see our payment screen. On this screen, fill in your card details; once done, the next step is our 3D Secure payment, on which you will need to add your “Online Payments Password” provided by Verified by Visa or Mastercard Secure Code. 3D Secure adds an extra layer of safety for your online payments; we strongly recommend using this; you will help fight illegal online charges. If in any doubt do not hesitate to contact us

My Holiday or Cruise got cancelled. Can I get a refund for my tourist cards?

As you will see, your Tourist cards have your passport details, and no one else can use them. You can keep these tourist cards and use them for any other trip that you might make to Cuba until next year (travelling from anywhere except the USA).

Once your tourist cards are issued, they are not refundable or transferable. We will advise contacting your travel insurance to cover this on their policy. If you have any other questions, do not hesitate to contact us.

Do I need to send my passport to you?

No, you don’t. All you have to do is add your details as per your passport. This includes name(s) Middle Name(s) and Surname(s). if this information is incorrect, your tourist card will not be valid.

I am a UK/EU passport holder travelling to Cuba with a Cruise that starts in the USA. Can I get my Tourist Card from you?

Yes, you can. You have to get a Pink Tourist Card for Cuba in the USA only applies if you are flying from the USA to Cuba. However, cruising from the USA to Cuba is different, and you can get your tourist card with us. More info

I am not a British Citizen but live in the UK. Can I still apply?

Yes, you can. If your Citizenship is in our application form, you can proceed without any issues.

Furthermore, here is a list of Citizenship that needs to apply directly through the Cuban Consulate.

And, there is a list of countries exempt from having to apply for a tourist card.

I have booked a Casa Particular (Private house). Can I still apply thru you?

Yes, you can. Add the address of your Casa into the application, and that will be all. Please note that you need to add just the first-night stay in Cuba. Please print your Casa reservation confirmation and take it with you to Cuba, as immigration will request to see this upon arrival to Cuba.

I have made a mistake when filling up the form; what can I do?

We would always like to help you; timing is critical for us to help. If you just applied and realised, chances are we wouldn’t have issued your tourist card yet, so please first email us back replying to your confirmation email and get in touch with us ASAP once this happens(during working hours).

However, if you have received your Tourist Card at home and there is a mistake, you will have to get a new one. Feel free to contact us if you are uncertain.

Do you sell Multi-Entry tourist Cards?

No, we don’t. You will need to get a Tourist Card each time you enter Cuba. Cuban Tourist Cards are valid for one entry and one exit with a maximum of 30 days in Cuba. You can extend your stay as a Tourist (local fee required) for a maximum of 30 more days, giving you 60 days in Cuba as a tourist. This extension will have to be requested locally with a fee at your nearest Immigration office. If in Havana – DIIE (Dirección de Identificación, Inmigración y Extranjería) Address: 17 #203 e/ J y K. Vedado, Plaza.

I am travelling in a few days; how quickly can you provide me with a Tourist Card?

Please check with us, email us and give us a call. We do not offer Saturday Guaranteed. You could get issued the Same Day if applied before 2:15 PM. Posting it by Royal Mail Special Delivery will take an extra day to arrive at you. Also, if you wish to pick it up yourself or send a Courier, you will be able to do this; contact us to arrange so.

Could you deliver to a friend or relative instead?

When choosing Royal Mail Special Delivery from our “Standard/Special Delivery” or “Priority Service”, you can add the name of the person you would like to receive your documents on Step 4 on your Online Application. It will help when Royal Mail leaves a “while you were out” card and the addressee needs to collect your documents from Royal Mail collecting offices. If their name is not on the address, it could be challenging to pick up your documents for you, as Royal Mail collecting office will ask for proof of ID and proof of address from the recipient.

How do I request Office Collection?

ONLY AVAILABLE WITH PRIORITY SERVICE. Once you have completed your online form and paid for your Tourist Card(s), you will only need to email us requesting office collection to the same email that you received. We will then contact you with confirmation of pick up.

What boarding point should I use?

We have a typical couple of scenarios:

  • If you are boarding in the UK and going through another country before arriving in Cuba, your boarding point will be the Airport that you leave from in the UK
  • If you are going through a different country and stay there for more than a day, your boarding point should be this: Travelling to Cancun for three days then going to Cuba, Boarding Point = Cancun.

We are a group of 10 or more, how do we order?

Our online application allows applying for up to TEN passengers in one go, as it is less likely to make errors on applications. If you are Eleven or More, please use two forms and, if necessary, contact us, as we can then merge all the tourist cards into one envelope. If you have any questions, don’t hesitate to contact us; call us on 02071481727 or email us at [email protected] for more information.

I am arriving on a Cruise; what address should I add?

Just add the name of your Cruise on the “Hotel Name” field. Remember to check with your cruise company if you need more than one tourist card for your travels.

I am FLYING directly or via the USA then directly to Cuba. Can I get my Cuban Tourist Card in the UK?

If you are flying from the USA to Cuba, you will need to ask your USA airline provider for more information on how to get your “Pink Cuban Tourist Card” from the USA. More info…

if you are taking a Cruise from the USA to Cuba, you CAN apply for a Green Tourist Card from us.

I have not received a confirmation email; how can I check if my application went OK?

First, please check your Spam or Junk Mail folder on a computer; mobile phones tend not to synchronise this folder (search for Cuba Visa on your emails) or hide it inside the main mail folder. Please email us at [email protected] with the applicant’s name and surname. We will promptly get back to you with more information. Alternatively, call us at 02071481727.

My holiday dates have changed or been cancelled; what should I do regarding my Tourist Card?

Your Cuban Tourist Cards are valid for a year, so if you moved your holiday to March next year per se, your tourist cards are still valid. If you or your tour operator have cancelled your holiday, you will need to claim the money through your Travel Insurance; we, unfortunately, can not offer a refund as these are physical documents printed with your details and it’s only you who can use them.

Medical Insurance required for Cuba:

Medical Insurance is what Cuba asks its visitors to have before they arrive. It’s worth mentioning that Travel Insurance is highly recommended making sure it does come with medical cover. Read more

Travelling via or from the USA:

There are a few nations that do not require a tourist card. Read more

Countries exempt from a Cuban Tourist Card:

There are a few nations that do not require a tourist card. Read more

Terms and Conditions:

Our full terms and conditions, please click here