Frequently Asked Questions

My Travel Dates have changed, what do I need to do now?

Our tourist cards are valid to travel even if your dates change. Simply, reply to your confirmation email with you new dates or new accommodation details if applicable, and we will update our back system for you. You will not need to apply for a new tourist cards.

When will flights start going back to Cuba?

As of 01 October 2020, we have been informed that Virgin Atlantic will depart to Cuba from 03 November 2020. TUI has also added their schedules for flights to Cuba from November 2020. This details may change, so, please check with your airline for more information.

How do I Pay with Debit / Credit card?

It is quite simple. After step 5 on your Cuba Visa Online Application Form, you will be prompted to our payment screen. On this screen, you will be asked to fill your card details, once this is done the next step is our 3D Secure payment on which you will need to add your “Online Payments Password” provided by Verified by Visa or Mastercard Secure Code. 3D Secure adds an extra layer of safety for your online payments; we strongly recommend using this, you will help fight illegal online payments. If in any doubt do not hesitate to contact us

My Holiday or Cruise has been cancelled, can I get a refund for my tourist cards?

Once your tourist cards are issued, they are not refundable or transferable. As you will see they are issued with your names and no one else can use them. You can keep these tourist cards and use them for any other trip that you might do to Cuba until next year (travelling from anywhere except the USA). We will advise contacting your travel insurance as they might cover this on their policy. Any other questions, do not hesitate to contact us.

Do I need to send my passport to you?

No, you don’t. All you have to do is add your details as per passport. This includes Name(s) Middle Name(s) and Surname(s). if this information is not correct, your tourist card will not be valid.

Do you sell travel insurance?

You can purchase your travel insurance from your prefered company. We do recommend Staysure. Please make sure that your insurance covers your travel on Cuba as they are several insurances who don not.

I am a UK/EU passport holder travelling to Cuba with a Cruise that starts in the USA, Can I get my Tourist Card from you?

Yes, you can. The rule where you have to get a Pink Tourist Card for Cuba in the USA only applies if you are flying from the USA to Cuba. Cruising from the USA to Cuba, however, is different and you can get your tourist card with us. More info

I am not a British Citizen but live in the UK, can I still apply?

Yes, you can. If your citizenship is in our application form, you can proceed without any issues.

Furthermore, here is a list of Citizenships that need to apply directly through the Cuban Consulate.

And, there are a list of countries exempt from having to apply for a tourist card.

I have booked a Casa Particular (Private house), can I still apply thru you?

Yes, you can. Simply add the address of your Casa into the application, and that will be all. Please note that you will need to add just the first-night stay in Cuba. Make sure to print your Casa reservation confirmation and take it with you to Cuba as immigration will request to see this upon arrival to Cuba.

I have made a mistake when filling up the form, what can I do?

We would always like to help you, timing is paramount here. If you just applied and realized, chances are we wouldn’t have issued your tourist card yet, so please contact us ASAP once this happens.

However, if you have received your Tourist Card at home and the mistake is spotted it’s quite likely that you will have to get a new one. Feel free to contact us if uncertain.

Do you sell Multi-Entry tourist Cards?

No, we don’t. You will need to get a Tourist Card for each time that you enter Cuba. Cuban Tourist Cards are valid for one entry and one exit with a maximum of 30 days in Cuba. You can extend your stay as a Tourist (local fee required) for a maximum of 30 more days, giving you a total of 60 days in Cuba as a tourist.This extension will have to be requested locally with a fee at your nearest Immigration police.

I am travelling in a few days, How quick can you provide me with a Tourist Card?

Please check with us, emailing us and giving us a call. We do not offer Saturday Guaranteed. You could get issued the Same Day if applied before 3:00 PM. Posting it by Royal Mail Special Delivery will take an extra day to arrive at you, during weekdays Also if you wish to pick it up yourself or send a Courier, you will also be able to do this, just Contact us to arrange so.

Could you deliver to a friend or relative instead?

When choosing Royal Mail Special Delivery from our “Standard/Special Delivery” or “Priority Service” you can add the name of the person that you like to be able to receive your documents on Step 4 on your Online Application. This is particularly helpful when Royal Mail leaves a “while you were out” card and this person needs to collect your documents from Royal Mail collecting offices, if his/her name is not on the address it could be difficult to collect your documents for you, as Royal Mail collecting office will ask for a proof of ID and proof of address from recipient.

How do I request Office Collection?

ONLY AVAILABLE WITH PRIORITY SERVICE. Once you completed your online form and paid for your Tourist Card(s) you will only need to email us requesting office collection to the same email that you received. We will then contact you with confirmation of pick up.

What boarding point should I use?

We have a common couple of scenarios:

  • If you boarding in the UK and going through another country before arriving in Cuba, your boarding point will be the Airport that you leave from in the UK
  • if you going through a different country, and you stay there for more than a day, you boarding point should be this, example: Travelling to Cancun for 3 days then going to Cuba, Boarding Point = Cancun.

We are a group of 10 or more, how do we order?

Our online application allows to apply for up to TEN passengers in one go, as it is less likely to make errors on applications. If you are Eleven or More, please use two forms and if necesary contact us, as we can then merge all the tourist cards in one envelope. If any questions, please contact us call us on 02071481727 or email us [email protected] for more information.

I am arriving with a Cruise, what address should I add?

Simply add the Name of your Cruise on the “Hotel Name” field. Remember to check with your cruise company if you need more than one tourist card for your travels.

I am FLYING directly or via the USA then directly to Cuba, can I get my Cuban Tourist Card in the UK?

If you are flying from the USA to Cuba you will need to ask your USA airline provider for more information on how to get your “Pink Cuban Tourist Card” from the USA. More info…

if you are taking a Cruise from the USA to Cuba, you CAN apply for a Green Tourist Card from us.

I have not received a confirmation email, how can I check if my application went OK?

First, please check your Spam or Junk Mail folder in a computer, mobile phones tend not to synchronize this folder (search for Cuba Visa on your emails) or have it hidden inside the main mail folder. If not there, please email us at [email protected] with applicant’s name and surname. We will promptly get back to you with more information. Alternatively, call us at 02071481727.

My holiday’s dates have changed or cancel, what should I do in regards to my Tourist Card?

Your Cuban Tourist Cards are valid for a year, so if you moved your holiday for March next year per say, your tourist cards are still valid. If you or your tour operator have cancelled your holiday you will need to claim the money through your Travel Insurance, we, unfortunately, can not offer a refund as this is physical documents printed with your details and it’s only you who can use them.

Medical Insurance required for Cuba:

Medical Insurance is what Cuba asks its visitors to have before they arrive. It’s worth to mention that Travel Insurance is highly recommended making sure it does come with medical cover read more

Travelling via or from the USA:

There are a few nations that do not require a tourist card read more

Countries exempt of a Cuban Tourist Card:

There are a few nations that do not require a tourist card read more

Terms and Conditions:

Our full terms and conditions, please click here