Frequently Asked Questions

How can I apply for a Cuba visa?

To apply for Cuba Visa,

1. You can simply fill our online application form. You will need your passport information. Your passport has been valid for two months after your return date although we recommend having it longer in case you need to change your travel dates.

2. Complete online payment.

3. Receive your tourist cards at your home address and travel to Cuba.

Do I need to quarantine if I travel to Cuba?

Cuba will eliminate compulsory quarantine from 7 November 2021. If you travel after this date, you will not need to quarantine. This applies to fully vaccinated travellers. If not vaccinated, you will have to present a PCR test upon arrival.

Do you sell travel insurance that is Pandemic friendly and Covers Cuba?

You can purchase your travel insurance from an insurance provider of your preference. We do recommend Staysure.

If you are buying travel insurance from other companies, please be sure to check that they do Cover Cuba and are Pandemic (Covid) friendly.

Annual travel insurances are normally better valued than single trips.

How do I fill in the Advance Passenger Information form online?

If you are travelling to Cuba from 1st January 2022, you must fill in the Advance Passenger Information online. You can do this up to 72 hrs before your flight. Please note that this is not the same form for a Cuba Visa, but for the Traveller Declaration Forms that you had to fill in in a paper format before you arrived in Cuba, now will have to be done electronically.

To fill in your Advance Passenger Information, please visit https://dviajeros.mitrans.gob.cu/inicio and choose your corresponding language.

Who is flying to Cuba now and what do you do when you arrive in Havana?

Airlines like Iberia/BA do have flights travelling to Cuba.

When you arrive in Havana, if you are fully vaccinated you will only need to present your vaccine certificate upon arrival. A PCR test will be taken upon arrival.

A Private PCR test can be done 72 hours before your flight returning to the UK, which cost around 30 USD and can be done at local clinics or hospitals depending on where in the country you are.

My Travel Dates have changed; what do I need to do now?

Our tourist cards are valid to travel even if your dates change. Reply to your confirmation email with your new dates or new accommodation details if applicable, and we will update our back system for you. You will not need to apply for new tourist cards if your passport is still valid and you are not passing via the USA.

When will flights start going back to Cuba?

As we are currently on the third lockdown (Feb 2021) there are not many flights leaving to Cuba at the moment. Iberia/British Airways do have flights, however, and best to contact them to check their schedule. Virgin Atlantic flights are expected to resume flight to Havana in winter 2022.

How do I pay with a Debit / Credit card?

It is pretty simple. After step 5 on your Cuba Visa Online Application Form, you will see our payment screen. On this screen, fill in your card details; once done, the next step is our 3D Secure payment on which you will need to add your “Online Payments Password” provided by Verified by Visa or Mastercard Secure Code. 3D Secure adds an extra layer of safety for your online payments; we strongly recommend using this; you will help fight illegal online charges. If in any doubt do not hesitate to contact us

How do I arrange an office collection?

You will need to apply through our online application as usual. Once you complete and pay, you will receive a confirmation email; please check this email, ensuring that all details are as per passport. Then, reply to this email asking for office collection with an approximate time for pickup between 2 and 5 PM. For any further details, please call us on 02071481727 or email us at [email protected].

My Holiday or Cruise got cancelled. Can I get a refund for my tourist cards?

As you will see, your Tourist cards have your passport details, and no one else can use them. You can keep these tourist cards and use them for any other trip that you might do to Cuba until next year (travelling from anywhere except the USA).

Once your tourist cards are issued, they are not refundable or transferable. We will advise contacting your travel insurance to cover this on their policy. Any other questions, do not hesitate to contact us.

Do I need to send my passport to you?

No, you don’t. All you have to do is add your details as per your passport. This includes name(s) Middle Name(s) and Surname(s). if this information is incorrect, your tourist card will not be valid.

I am a UK/EU passport holder travelling to Cuba with a Cruise that starts in the USA. Can I get my Tourist Card from you?

Yes, you can. You have to get a Pink Tourist Card for Cuba in the USA only applies if you are flying from the USA to Cuba. However, cruising from the USA to Cuba is different, and you can get your tourist card with us. More info

I am not a British Citizen but live in the UK, can I still apply?

Yes, you can. If your citizenship is in our application form, you can proceed without any issues.

Furthermore, here is a list of Citizenship that needs to apply directly through the Cuban Consulate.

And, there is a list of countries exempt from having to apply for a tourist card.

I have booked a Casa Particular (Private house), can I still apply thru you?

Yes, you can. Add the address of your Casa into the application, and that will be all. Please note that you need to add just the first-night stay in Cuba. Make sure to print your Casa reservation confirmation and take it with you to Cuba, as immigration will request to see this upon arrival to Cuba.

I have made a mistake when filling up the form; what can I do?

We would always like to help you; timing is paramount here. If you just applied and realized, chances are we wouldn’t have issued your tourist card yet, so please get in touch with us ASAP once this happens.

However, if you have received your Tourist Card at home and there is a mistake, you will have to get a new one. Feel free to contact us if uncertain.

Do you sell Multi-Entry tourist Cards?

No, we don’t. You will need to get a Tourist Card each time you enter Cuba. Cuban Tourist Cards are valid for one entry and one exit with a maximum of 30 days in Cuba. You can extend your stay as a Tourist (local fee required) for a maximum of 30 more days, giving you a total of 60 days in Cuba as a tourist. This extension will have to be requested locally with a fee at your nearest Immigration police.

I am travelling in a few days; how quickly can you provide me with a Tourist Card?

Please check with us, email us and give us a call. We do not offer Saturday Guaranteed. You could get issued the Same Day if applied before 2:15 PM. Posting it by Royal Mail Special Delivery will take an extra day to arrive at you, during weekdays Also if you wish to pick it up yourself or send a Courier, you will also be able to do this, contact us to arrange so.

Could you deliver to a friend or relative instead?

When choosing Royal Mail Special Delivery from our “Standard/Special Delivery” or “Priority Service”, you can add the name of the person you would like to receive your documents on Step 4 on your Online Application. It will help when Royal Mail leaves a “while you were out” card and the addressee needs to collect your documents from Royal Mail collecting offices. If their name is not on the address, it could be challenging to pick up your documents for you, as Royal Mail collecting office will ask for proof of ID and proof of address from the recipient.

How do I request Office Collection?

ONLY AVAILABLE WITH PRIORITY SERVICE. Once you completed your online form and paid for your Tourist Card(s) you will only need to email us requesting office collection to the same email that you received. We will then contact you with confirmation of pick up.

What boarding point should I use?

We have a common couple of scenarios:

  • If you boarding in the UK and going through another country before arriving in Cuba, your boarding point will be the Airport that you leave from in the UK
  • if you going through a different country, and you stay there for more than a day, you boarding point should be this, example: Travelling to Cancun for 3 days then going to Cuba, Boarding Point = Cancun.

We are a group of 10 or more, how do we order?

Our online application allows to apply for up to TEN passengers in one go, as it is less likely to make errors on applications. If you are Eleven or More, please use two forms and if necesary contact us, as we can then merge all the tourist cards in one envelope. If any questions, please contact us call us on 02071481727 or email us [email protected] for more information.

I am arriving with a Cruise, what address should I add?

Simply add the Name of your Cruise on the “Hotel Name” field. Remember to check with your cruise company if you need more than one tourist card for your travels.

I am FLYING directly or via the USA then directly to Cuba, can I get my Cuban Tourist Card in the UK?

If you are flying from the USA to Cuba you will need to ask your USA airline provider for more information on how to get your “Pink Cuban Tourist Card” from the USA. More info…

if you are taking a Cruise from the USA to Cuba, you CAN apply for a Green Tourist Card from us.

I have not received a confirmation email, how can I check if my application went OK?

First, please check your Spam or Junk Mail folder in a computer, mobile phones tend not to synchronize this folder (search for Cuba Visa on your emails) or have it hidden inside the main mail folder. If not there, please email us at [email protected] with applicant’s name and surname. We will promptly get back to you with more information. Alternatively, call us at 02071481727.

My holiday’s dates have changed or cancel, what should I do in regards to my Tourist Card?

Your Cuban Tourist Cards are valid for a year, so if you moved your holiday for March next year per say, your tourist cards are still valid. If you or your tour operator have cancelled your holiday you will need to claim the money through your Travel Insurance, we, unfortunately, can not offer a refund as this is physical documents printed with your details and it’s only you who can use them.

Medical Insurance required for Cuba:

Medical Insurance is what Cuba asks its visitors to have before they arrive. It’s worth to mention that Travel Insurance is highly recommended making sure it does come with medical cover read more

Travelling via or from the USA:

There are a few nations that do not require a tourist card read more

Countries exempt of a Cuban Tourist Card:

There are a few nations that do not require a tourist card read more

Terms and Conditions:

Our full terms and conditions, please click here